Go to a Hospital, Not a Dentist, If Any of These Apply
Most dental problems are not hospital problems — but a few genuinely are, and getting this wrong costs time you may not have. If any of the following is happening, go to your nearest emergency department now.
- Facial swelling that is spreading, especially towards the eye or under the jaw
- Difficulty breathing or swallowing
- Bleeding you cannot stop with fifteen minutes of firm pressure
- A suspected broken jaw, or a jaw you cannot close
- Head injury with confusion, vomiting or loss of consciousness
- Fever with facial swelling — this is a spreading infection
Is This an Emergency? A Straight Answer
Three categories, and knowing which one you are in saves both panic and unnecessary waiting.
| What has happened | How urgent | What to do |
|---|---|---|
| Adult tooth knocked completely out | Minutes matter | Reinsert if you can, or keep it in milk, and call us on the way — under 30 minutes gives the best odds |
| Spreading facial swelling or fever | Immediate | Hospital emergency department, not a dental practice |
| Severe throbbing that wakes you at night | Same day | Call first thing — this rarely settles on its own and usually means the nerve is involved |
| Tooth pushed sideways or loosened | Same day | Do not push it back yourself; keep the mouth still and call us |
| Broken tooth with sharp pain on release of a bite | Within days | A cracked tooth needs holding together before the crack reaches the root |
| Broken or chipped tooth, no pain | Within the week | Avoid chewing on it; a temporary cover protects it until it is restored |
| Lost crown or filling | Within the week | Keep the crown, do not use superglue, avoid that side |
| Baby tooth knocked out | Same day, but never reinsert | Reinserting a baby tooth can damage the adult tooth developing above it |
| Ulcer or sore spot present under three weeks | Routine | Usually settles; book a normal appointment if it does not |
If you are unsure which row you are in, ring us on (08) 9401 8060 and describe it. Working that out over the phone costs nothing and takes two minutes.
First Aid, By Situation
Worth reading before you need it — nobody reads instructions with a bleeding mouth or a screaming child.
- 1
Adult tooth knocked out
The 30-minute windowPick the tooth up by the crown — the white part — never the root, because the cells on the root surface are what allow it to reattach. Do not scrub it. If it is dirty, rinse it briefly in milk or the person's own saliva; water damages those cells. Push it gently back into the socket the right way round and have them bite on a clean cloth. If you cannot reinsert it, keep it in a cup of milk, or in the person's cheek if they are old enough not to swallow it. Then call us immediately.
- Handle by the crown only
- Milk or saliva, never water
- Reinsert if you can
- Call on the way
- 2
Severe toothache
Same dayRinse with warm salty water and floss carefully to dislodge anything trapped between the teeth — a surprising number of toothaches are food impaction. Take over-the-counter pain relief following the packet instructions. Do not place aspirin or clove oil directly against the gum; both burn the soft tissue and make treatment harder. Do not apply heat to a swollen face. If the pain wakes you at night or is worse lying down, that usually means the nerve is dying and it will not resolve on its own.
- Warm salt water rinse
- Floss the area
- Nothing caustic on the gum
- No heat on swelling
- 3
Broken or cracked tooth
Days, not weeksRinse with warm water and use a cold compress on the outside of the cheek for swelling. Keep any pieces that broke off. Avoid chewing on that side and avoid extremes of temperature. The sign that matters is sharp pain when you release a bite rather than when you bite down — that suggests a crack moving under load, which needs holding together before it propagates into the root and the tooth is lost.
- Keep the fragments
- Cold compress outside the cheek
- Do not chew on that side
- Pain on release is the urgent sign
- 4
Lost crown or filling
Within the weekKeep the crown somewhere safe and bring it in — it can very often be re-cemented. Do not use superglue: it is not made for the mouth, it can damage the tooth underneath, and it frequently ruins an otherwise perfectly good crown by making it impossible to seat properly. Pharmacy temporary dental cement is fine for a night or two if the exposed tooth is sensitive. Avoid chewing on that side.
- Keep the crown
- Never superglue
- Pharmacy temporary cement is acceptable
- Avoid that side
- 5
Dental abscess or swelling
Same day — or hospitalA swelling on the gum or face means infection. Rinse with warm salty water and call us the same day. Do not apply heat and do not attempt to squeeze or lance it. The critical distinction: a localised swelling on the gum next to a tooth needs prompt dental treatment, but swelling that is spreading across the face, closing the eye, tracking under the jaw, or accompanied by fever or difficulty swallowing is a medical emergency — go to hospital.
- Warm salt water
- Never apply heat
- Do not squeeze it
- Spreading swelling means hospital
- 6
Baby tooth knocked out
Never reinsertThis is the one case where you must not put the tooth back. Reimplanting a baby tooth risks damaging the developing adult tooth in the bone above it. Control any bleeding with gentle pressure on a clean cloth, comfort the child, and bring them in the same day so we can check the socket and the neighbouring teeth. Bring the tooth if you have it, so we can confirm it came out whole.
- Do not reinsert
- Gentle pressure to stop bleeding
- Same-day appointment
- Bring the tooth to check it is whole
How Same-Day Appointments Work Here
We hold appointment time each morning and again each afternoon that is not released for routine bookings. It exists specifically for people who woke up in pain or broke something at breakfast. That is why calling gets you a much better answer than booking online — the online system shows scheduled availability and does not include the emergency time, so a screen full of nothing next week is not the real picture.
Ring as early in the day as you can. Not because we are less willing later, but because the earlier we know, the more options there are for fitting you in. If you call at 8:00am with toothache, we can usually see you that day. If you call at 4:30pm, we are working with what is left.
The first goal of an emergency appointment is to get you out of pain and make the situation safe. That does not require you to commit to a full treatment plan on the spot, and we will not ask you to. Sometimes the right answer on the day is a temporary dressing and a proper plan next week, once you are comfortable and thinking clearly rather than making decisions through a throbbing jaw.
We are open Monday to Thursday 8:00am to 5:00pm and Friday 8:00am to 4:00pm, and closed at weekends. If something happens outside those hours, our voicemail carries guidance. For anything involving spreading facial swelling, difficulty breathing or swallowing, uncontrolled bleeding or a suspected jaw fracture, go to a hospital emergency department rather than waiting for us to open.
What Emergency Treatment Costs
Cost should not be the reason you sit at home with an infection. It is a normal conversation and there are more options than people expect.
- The emergency examination fee is comparable to a standard appointment — ask when you call
- Getting you out of pain does not require committing to the full treatment
- A written plan with item numbers before any further work
- HICAPS claiming at the desk on the day
- Payment plans available for larger treatment that follows
- Child Dental Benefits Schedule accepted for eligible children
Waiting almost always costs more. A filling becomes a root canal, a root canal becomes an extraction, and an extraction becomes an implant — each step several times the last.
Frequently Asked Questions
Can I be seen today?
Usually, if you ring early. We hold time each morning and afternoon specifically for unscheduled pain and breakages, and it is not released for routine bookings. Call rather than booking online — the online system only shows scheduled slots, so it will look busier than we actually are. Tell whoever answers exactly what has happened and whether you are in pain, because that is how we prioritise.
What do I do if a tooth is knocked out at the weekend?
Act on the tooth immediately regardless of the day, because the clock is running and it does not care that it is Saturday. Handle it by the crown, rinse in milk or saliva only, and reinsert it into the socket if you can — that is the single best thing for its survival and you do not need a dentist to do it. If you cannot, keep it in milk. Then ring our number; the voicemail carries after-hours guidance. If reinsertion is impossible and no dental care is available until Monday, keeping it in milk gives it the best chance, though the odds fall considerably after the first hour.
Should I go to Joondalup Health Campus emergency department for a toothache?
Not for a toothache alone, because hospital emergency departments do not have dentists. They will assess you, manage your pain, possibly prescribe antibiotics if there is infection, and tell you to see a dentist — none of which fixes the tooth. Where you absolutely should go is if there is spreading facial swelling, difficulty breathing or swallowing, uncontrolled bleeding, a suspected jaw fracture, or fever with swelling. Those are genuine medical emergencies where the risk is to your airway, not your tooth.
My tooth was agony for two days and now it has stopped. Am I in the clear?
Unfortunately this is often a bad sign rather than a good one. Severe pain that suddenly stops frequently means the nerve inside the tooth has died. The pain goes because the nerve is no longer able to signal — but the infection does not go, it simply moves quietly down the root and into the bone, where it forms an abscess. Please still come in. A tooth that has gone quiet after severe pain usually needs root canal treatment or extraction, and dealing with it before the abscess develops is considerably easier.
Can you save a cracked or broken tooth?
Most of the time, and the odds improve substantially the sooner you come. A small chip is often repaired with bonding in one visit. A larger fracture usually needs a crown or onlay to hold the tooth together. A crack that has reached the pulp needs root canal treatment as well as a crown. What cannot be saved is a vertical fracture running down into the root, which is why the timing matters — a crack that is caught while it is confined to the crown of the tooth is a very different proposition from one that has been flexing under load for six months.
Do I need antibiotics for a dental infection?
Often not, and this surprises people. Antibiotics do not cure a dental infection because they cannot reach the source, which is dead tissue inside a tooth with no blood supply. They can suppress the symptoms temporarily while the underlying problem continues. The actual treatment is drainage and removing the cause — root canal treatment or extraction. Antibiotics have a genuine role where infection has spread beyond the tooth into the surrounding tissue, where there is facial swelling, or where you are systemically unwell, and we will prescribe them then. But a course of antibiotics as a substitute for treatment just delays things and contributes to resistance.
I have a hole where my wisdom tooth is and it keeps getting infected. What is that?
It sounds like pericoronitis — inflammation of the gum flap over a partially erupted wisdom tooth. Food and bacteria get trapped under the flap where no toothbrush can reach, and it flares up painfully, often when you are run down or have been eating on that side. Warm salty water rinses and careful cleaning of the area help acutely. But it recurs, because the anatomy that causes it does not change. If it has happened more than once, the sensible conversation is about whether that wisdom tooth should come out, and the answer is often yes.
How much will it cost before you start?
You will know. The emergency examination fee is comparable to a standard appointment and we will tell you on the phone. For anything beyond that you get a plan with item numbers and costs before we proceed, and getting you out of pain does not oblige you to accept the full treatment. If money is the obstacle, say so — sometimes the right approach on the day is a temporary measure that makes you comfortable while you sort out the funding, and we would far rather do that than have you go home untreated.
Can I take painkillers before my appointment?
Yes, and you should if you are in pain — take them according to the packet instructions. It does not interfere with our ability to diagnose or treat. What you should avoid is placing aspirin or clove oil directly against the gum, which burns the tissue and makes the area harder to work on, and applying heat to any facial swelling, which encourages the infection to spread. Tell us at the appointment what you have taken and when.
